Debriefing, De-Escalation & Training
Debriefing
Debriefing after a difficult or traumatic event allows individuals and teams to process what happened, reduce stress, and strengthen coping skills. It also helps maintain group cohesion and trust.
Steps in a debriefing process:
Assess the incident – Understand what happened and who was involved.
Ensure safety – Make sure everyone is physically and emotionally safe before starting.
Provide space for feelings – Let participants share their emotional responses without judgment.
Review symptoms – Discuss any physical, emotional, or behavioural reactions they may notice.
Offer education – Explain common trauma responses and normalize reactions.
Support return to routine – Create a plan for moving forward, including self-care strategies and follow-up.
Art by: Pam Cailloux
De-Escalation
De-escalation is the use of calm communication, empathy, and non-threatening body language to defuse tension and prevent conflict from escalating.
Key tips for de-escalating tense situations:
Stay calm and maintain a steady, respectful tone.
Listen actively and validate the person’s feelings.
Keep a safe distance and avoid sudden movements.
Use open body language and avoid crossing arms or pointing.
Avoid sarcasm, judgment, or dismissive language.
Offer options or solutions to help restore a sense of control.
Art by: Betty Albert
Managing Abusive or Aggressive Callers
Listen without taking the behaviour personally.
Acknowledge their frustration and apologize for the difficulty.
Clearly explain what steps you can take to help.
Set limits by warning that abusive language will result in ending the call.
Follow through calmly if boundaries are crossed.
Training Recommendations
Ongoing training strengthens an organization’s ability to respond to trauma with skill and compassion. Suggested training includes:
Mental Health First Aid – Recognize and respond to mental health crises.
Trauma-Informed Responses to Disclosures of Sexual Violence – Support survivors with safety and sensitivity.
Applied Suicide Intervention Skills Training (ASIST) – Recognize and assist individuals at risk of suicide.
Trades NL Program Development Training – Incorporate trauma-informed approaches into training programs.
Indigenous Cultural Competency Training – Deepen understanding of Indigenous history, culture, and community needs.